|Items purchased from Arena Ethnobotanicals will be shipped the same business day via USPS. We charge a flat rate of $4.99 for ground shipping and $25.00 for express shipping, and $35 for overnight (excluding friday shipments/overnight saturday deliveries). U.S. orders usually arrive within about 2-3 days with express shipping and 3-5 days with ground shipping. Orders outside the United States will be charged a flat rate of $15 for shipping, and usually takes 10-20 days.
Your shipment will arrive in a plain white box with a shipping label. The contents are NOT displayed, neither is our company name. Rest assured your shipment is discreet.
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
Standard Return Policy
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned for money back. Please keep in mind that if you decide to return our product for your money back you are required to pay for all shipping costs.
All returned products must be in original condition and packaging or additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. If you have any questions about whether a product can be returned, please call us.
Our goal is to make buying easy, safe and efficient with a 100% guarantee.
To Return a Product
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.
Please complete the following:
- Please email service at firstname.lastname@example.org and include your original order number, what product(s) you are returning, and your name. Or call us at 760-929-9179.
- Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied.
Return the product using your preferred shipping method to the our address.
- Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.
Arena Ethnobotanicals, P.O. Box 871, Del Mar, CA 92014-0871
Office 760-431-7839 | Fax 270-458-5696